1. Introduction

Welcome to TriVolt Techniek (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our electrical installation, maintenance, repair, and other technical services.

Website: https://trivolttechniek.com/

2. Who We Are

TriVolt Techniek provides electrical installation, maintenance, repair, and other technical services to individuals and businesses.

Contact details:

TriVolt Techniek is responsible for processing personal data as described in this Privacy Policy, subject to confirmation of the correct legal business entity.

3. Personal Data We Collect

We may collect and process the following types of personal information:

Information You Provide Directly

When you contact us through our website, email, telephone, or WhatsApp, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Home or business address, where required to provide our services

  • Details of your enquiry or requested service

  • Any other information you voluntarily provide in your message

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website configuration. This may include:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Website usage and diagnostic information

  • Cookie and similar technology data, where applicable

4. How We Use Your Personal Data

We use your personal information for the following purposes:

  • To respond to enquiries and requests for quotations

  • To arrange appointments and site visits

  • To provide electrical installation, repair, maintenance, and other technical services

  • To communicate with you about your requested services

  • To prepare quotations, invoices, and service documentation

  • To process payments and maintain business records, where applicable

  • To improve our website, services, and customer experience

  • To protect our website and prevent fraud or misuse

  • To comply with applicable legal and regulatory obligations

We only process personal data where a valid legal basis applies under the GDPR.

5. Legal Basis for Processing

Depending on the circumstances, we process personal data on one or more of the following legal grounds:

  • Contractual necessity: To prepare a quotation, arrange a service, or fulfil an agreement with you.

  • Legitimate interests: To respond to business enquiries, maintain our services, protect our website, and manage our business, where these interests do not override your rights.

  • Legal obligations: To comply with applicable tax, accounting, and other legal requirements.

  • Consent: Where consent is required, such as for certain optional cookies or marketing activities.

You may withdraw your consent at any time where processing is based on consent. This does not affect processing carried out lawfully before withdrawal.

6. WhatsApp, Telephone, and Email Communications

You may contact TriVolt Techniek by telephone, WhatsApp, or email using the contact details provided on our website.

When you contact us, we may process your contact details and the information contained in your communication to respond to your enquiry and provide the requested services.

WhatsApp communications are also subject to WhatsApp’s own privacy practices and terms. We recommend avoiding the transmission of sensitive personal information through messaging services unless necessary.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to ensure proper functionality, understand website performance, and improve the user experience.

Cookies may include:

  • Essential cookies: Required for basic website functionality and security.

  • Analytics cookies: Used to understand how visitors interact with the website, if analytics tools are installed.

  • Marketing cookies: Used for advertising or tracking purposes, if applicable and appropriately configured.

Where required by law, we will request your consent before placing non-essential cookies or activating similar tracking technologies.

You can manage cookies through your browser settings and, where available, our website’s cookie preference tool. Disabling certain cookies may affect website functionality.

8. Sharing Your Personal Data

We do not sell your personal information.

We may share personal data with trusted third parties when necessary to operate our business or provide our services. These may include:

  • Website hosting and maintenance providers

  • Email and communication service providers

  • Website analytics providers, if used

  • Accounting and payment service providers, where applicable

  • Professional advisers and legal representatives

  • Government authorities where disclosure is legally required

We share only the information reasonably necessary for the relevant purpose. Where required, appropriate data processing agreements and safeguards will be implemented.

9. International Data Transfers

We aim to ensure that personal data is processed in accordance with applicable data protection laws.

If personal data is transferred outside the European Economic Area (EEA), we will ensure that the transfer complies with the GDPR, using an applicable legal mechanism where required, such as an adequacy decision or appropriate contractual safeguards.

10. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing services, managing customer communications, and meeting legal obligations.

For example:

  • Enquiries: For as long as necessary to respond to and follow up on your enquiry.

  • Customer and service records: For as long as necessary to manage the service relationship and address related matters.

  • Financial and tax records: For the period required under applicable Dutch law.

  • Technical and cookie data: According to the relevant purpose, applicable consent requirements, and retention settings.

When personal data is no longer needed, it will be deleted or anonymised where appropriate, unless a legal obligation requires us to retain it.

11. How We Protect Your Data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, appropriate security controls, software updates, and secure handling of business communications.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your Rights Under the GDPR

Under applicable data protection law, you may have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete personal data.

  • Request the deletion of your personal data.

  • Restrict the processing of your personal data.

  • Object to certain processing activities.

  • Receive your personal data in a portable format, where applicable.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with the relevant data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details provided in Section 2. We may need to verify your identity before responding.

13. Children’s Privacy

Our website and services are not specifically directed at children. We do not knowingly collect children’s personal data unless it is necessary and lawful in the circumstances.

If you believe that a child has provided us with personal information that should not have been collected, please contact us so that we can review the matter.

14. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, or legal obligations.

Any updates will be published on this page, together with the revised “Last updated” date.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal data is handled, please contact us.

TriVolt Techniek

Address: Braziliëdreef 84, 3563 CL, Netherlands

Telephone / WhatsApp: +31 6 39762004

Email: zahernaurozi2000@gmail.com

Website: https://trivolttechniek.com/